30% OFF ALL BUNDLES, ENDS OCTOBER 31

FAQ

Questions, answered.

The details that help you choose with confidence.

Offers

How does the 30% bundle sale work?

Save 30% on all bundles through October 31, 2026. The discount is applied automatically. Closures are excluded, and the offer cannot be combined with other discounts. The sale ends at 11:59 PM EST.

Choosing

How do I choose my shade?

Head to Find your shade to explore the options closest to what you have in mind. You can then compare your suggestions side by side.

How many bundles do I need?

Most people choose 2 to 3 bundles at 18–20 inches, 3 to 4 bundles at 22 inches, and 4 or more bundles at 24 inches. Use this as a guide. The number of bundles you need depends on your desired fullness and installation method.

Can my closure be a different shade?

Yes, the closure is chosen separately.

What is the difference between a 2×6 and a 5×5 closure?

A 2×6 is narrow and suits a middle part, so there is less lace to lay. A 5×5 is square, with room to part within the lace area, including a side part.

What if the shade looks different when it arrives?

Color can look different across screens and lighting, so use the photographs to compare shades rather than as an exact match. If the shade is not right, you have seven calendar days from delivery to request a return or an exchange, as long as the hair is unopened, unworn and unaltered. Buy With Confidence explains what is eligible and how to ask.

Shipping and delivery

How much is shipping?

Every order ships with DHL Express. Shipping is a flat $20 USD per order to all destinations we currently serve.

The shipping charge is always shown at checkout before you pay. Our Shipping Policy has the details.

How long does delivery take?

Your order arrives 5–10 days after you place it. Every calendar day counts, and processing is included.

Estimates apply to the destinations we currently ship to and are not guaranteed. Our Shipping Policy has the details.

Are duties and taxes included?

For delivery to the United States, customs duties are calculated and collected at checkout, and your order ships with all import charges paid. You will not be asked to pay additional customs duties or import taxes on delivery. For other destinations, import duties and taxes are not included and may be collected by your country on delivery. They are set by that country, not by us, and are not refundable by us. For delivery in the UAE, 5% VAT is added at checkout.

The hair

Where is the hair from?

Our raw human hair is of South East Asian origin (SEA). The hair is professionally color-treated to create our shades. Our bundles are machine weft.

Can the hair be colored again?

The hair has been professionally color-treated to create each shade. Lifting or recoloring it is a job for a professional colorist, and the result depends on the starting shade. Ask a colorist before committing, and never bleach it yourself.

How should I care for the hair?

Wash gently with a sulfate-free shampoo, condition the mid-lengths and ends, brush from the ends upward, and keep heat low. Braid it loosely before you sleep.

Returns

When does the seven day window begin?

The day your order is delivered is day one. You have seven calendar days, including that day, to request a return or an exchange. Your parcel does not need to reach us within the seven days.

How do I request a return?

Email info@mychubbyhair.com from the email address you used to place your order, with your order number and the items you would like to return or exchange. We will reply with return instructions. Please wait for them before sending anything. The full conditions are on Buy With Confidence.

What if my order arrives damaged or incorrect?

If something arrives damaged, defective or different from what you ordered, email info@mychubbyhair.com with your order number and clear photographs of the item and packaging. Please do not install, cut, color, wash or otherwise alter the hair while we review it. We will confirm the next steps.

Contact

How do I contact you?

Email info@mychubbyhair.com or use our contact form. We usually reply within 1 to 2 business days.

Buy With Confidence · Find your shade · Contact us

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