Privacy policy
What data we collect and why
We collect personal data only where we have a genuine reason to do so. Below is an honest account of what that looks like in practice.
When you place an order, we collect your name, email address, shipping address, phone number, and payment information. We need this to process and fulfil your order, communicate updates about your shipment, and handle any issues that arise.
When you complete the shade finder quiz, we collect your email address, shade preferences, install type, length preference, location, and how you heard about us. We use this to match you with the right products and to send you relevant communications through Klaviyo. You consent to this when you submit the form.
When you sign up to the waitlist or subscribe to emails, we collect your email address and any preferences you indicate. We use this to send you updates about drops, early access, and brand news. You can unsubscribe at any time using the link in any email we send.
When you submit a review, we collect your name, email address, country, star rating, written review, the shade you purchased, and any photos or videos you choose to upload. We use this to publish and manage customer reviews and, where you opt in, for user-generated content and marketing purposes.
When you browse our website, we collect data about your visit through cookies and analytics tools, including pages viewed, time spent, device type, and approximate location. We use this to understand how the site performs and to improve the experience.
Legal basis for processing
For customers in the UK and European Union, we process your data on the following legal bases. We process order data because it is necessary to fulfil a contract with you. We process marketing data based on your consent, which you can withdraw at any time. We process review data, including any photos or videos you submit, based on your consent. We process analytics data based on our legitimate interest in running and improving our business, where that interest is not overridden by your rights.
Who we share your data with
We do not sell your personal data. We share it with the following third parties only where necessary to operate our business.
Shopify processes your order data and hosts our store. Their privacy policy is available at shopify.com/legal/privacy.
Klaviyo manages our email marketing. Data collected through forms, purchases, and reviews is passed to Klaviyo to power our email flows. Their privacy policy is available at klaviyo.com/legal/privacy.
Cloudinary hosts photos and videos you upload with your review. Their privacy policy is available at cloudinary.com/privacy.
DHL Express receives your name, shipping address, and order details to deliver your order. Their privacy policy is available at dhl.com.
Stripe processes your payment information. We do not store card details. Their privacy policy is available at stripe.com/privacy.
We may also share your data where required by law, in response to a valid legal request, or to protect the rights and safety of MYCHUBBYHAIR and its customers.
International transfers
MY CHUBBY HAIR operates from Dubai. When you place an order or sign up to our list, your data may be transferred to and processed in countries outside your own, including the United Arab Emirates, the United States, and Ireland, where some of our third-party service providers operate.
For customers in the UK and European Union, transfers to countries without an adequacy decision are made under appropriate safeguards, including the Standard Contractual Clauses approved by the European Commission. Our primary processors, Shopify and Klaviyo, maintain GDPR-compliant data transfer mechanisms.
How long we keep your data
We keep order data for seven years to comply with financial record-keeping obligations. We keep marketing data for as long as you remain subscribed or until you request deletion. We keep quiz data for two years unless you ask us to remove it sooner. We keep review data, including any photos or videos, for as long as your review remains published or until you request its removal. Analytics data is retained according to the settings of the tools we use, typically no longer than 26 months.
Your rights
Depending on where you are based, you may have the following rights regarding your personal data.
You have the right to know what data we hold about you. You have the right to correct inaccurate data. You have the right to request deletion of your data, subject to our legal obligations. You have the right to object to or restrict certain types of processing. You have the right to receive your data in a portable format. Where we process your data on the basis of consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at info@mychubbyhair.com. We will respond within 30 days. If you are in the UK or EU and are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority.
California residents. Under the California Consumer Privacy Act, you have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To submit a request, contact us at info@mychubbyhair.com.
Australian residents. We handle your personal information in accordance with the Australian Privacy Act 1988. You have the right to access and correct your personal information. To make a request, contact us at info@mychubbyhair.com.
Nigerian residents. We process your data in accordance with the Nigeria Data Protection Regulation. You have the right to access, correct, and request deletion of your personal data. To make a request, contact us at info@mychubbyhair.com.
Cookies
Our website uses cookies to function and to help us understand how visitors use it. Essential cookies are required for the site to work and cannot be disabled. Analytics cookies help us understand traffic and behaviour patterns. Marketing cookies support personalized communications.
You can manage your cookie preferences through the banner displayed when you first visit the site, or through your browser settings at any time. Disabling non-essential cookies will not affect your ability to browse or purchase.
Changes to this policy
We may update this policy as our practices or legal obligations change. When we do, we will update the date at the top of this page. For material changes, we will notify subscribers by email.