Shipping policy

All orders are shipped from Dubai, UAE via DHL Express. We do not use third-party logistics.

We ship to select countries across North America, the United Kingdom, Europe, the Caribbean, Africa, Asia Pacific, Oceania and the United Arab Emirates. If your country is not listed at checkout, we do not currently ship there.

Shipping rates

Every order ships with DHL Express. Shipping is a flat $20 USD per order to all destinations we currently serve.

The shipping charge for your order is always shown at checkout before you pay.

Delivery estimates

Your order arrives 5–10 calendar days after you place it. Every day counts, and processing is included.

These estimates apply to the destinations we currently ship to. They are estimates, not guarantees. Customs clearance can add time in any market and is outside our control.

If your order ships in more than one parcel

Shipping is charged once per order. If your order ships in more than one parcel, there is no additional shipping charge.

Order processing

Orders are processed within 1 to 3 business days of payment confirmation. This processing time is included in the 5–10 calendar days from your order date. You will receive a DHL tracking number by email once your order has been collected by DHL.

During a drop, orders are processed in the sequence they are received. We do not expedite orders.

Duties and customs

United States. For orders delivered to the United States, applicable customs duties are calculated and collected at checkout. We ship these orders with DHL Express on a Delivered Duty Paid basis. Your order ships with all import charges paid. You will not be asked to pay additional customs duties or import taxes on delivery.

Other international destinations. For international deliveries outside the United States, orders ship on a Delivered at Place basis. Applicable import duties, taxes, and customs charges not collected at checkout are your responsibility and may be payable to the carrier or customs authority before or on delivery. DHL Express will contact you directly to arrange payment before release of your package where applicable. We have no visibility into or control over what your country charges.

For these destinations, if you refuse to pay customs charges and the package is returned to us or abandoned, we will not issue a refund.

We strongly recommend researching your country's import rules for hair extensions before placing an order, particularly for markets in West Africa and the Caribbean where customs processes can be less predictable.

United Arab Emirates. For delivery within the UAE, 5% VAT is added at checkout.

Lost, delayed, or held packages

Once your order has been dispatched and a DHL tracking number issued, the shipment is in the care of DHL Express. We are not responsible for delays, losses, or packages held in customs after dispatch.

If your tracking shows no movement for an extended period, contact DHL Express directly using your tracking number. They are the appropriate party to investigate and resolve shipping issues. We will not reship or refund orders that are lost, seized, or delayed in transit.

We recommend using a shipping address where someone is available to receive the package and, where required, arrange customs clearance promptly.

Address accuracy

You are responsible for entering a complete and accurate shipping address at checkout. We will ship to the address provided. If a package is undeliverable due to an incorrect or incomplete address, we will not reship or refund the order.

For questions about an existing order, contact us at info@mychubbyhair.com with your order number.

Nothing in this policy limits any rights you have under the consumer laws that apply to you.