Shipping policy
All orders are shipped from Dubai, UAE via DHL Express. We do not use third-party logistics.
We ship to select countries across North America, the United Kingdom, Europe, the Caribbean, Africa, Asia Pacific, and Oceania. If your country is not listed at checkout, we do not currently ship there. Do not contact us to request an exception.
Shipping rates
Shipping is a flat rate per order, regardless of the number of bundles or closures. Every order ships at the rate shown below for your region.
United States and Canada
$58.00 USD | Estimated delivery 5 to 10 business days
United Kingdom
£32.00 GBP | Estimated delivery 5 to 10 business days
Europe
€48.00 EUR | Estimated delivery 5 to 10 business days
Caribbean
$82.00 USD | Estimated delivery 5 to 10 business days
Africa (excluding South Africa and Rwanda)
$70.00 USD | Estimated delivery 5 to 10 business days
South Africa
$55.00 USD | Estimated delivery 5 to 10 business days
Rwanda
$85.00 USD | Estimated delivery 5 to 10 business days
Japan
$62.00 USD | Estimated delivery 5 to 10 business days
Asia (Hong Kong, Malaysia, Singapore, South Korea)
$50.00 USD | Estimated delivery 5 to 10 business days
Australia
A$68.00 AUD | Estimated delivery 5 to 10 business days
New Zealand
A$85.00 AUD | Estimated delivery 5 to 10 business days
Dominican Republic
$62.00 USD | Estimated delivery 5 to 10 business days
Delivery timeframes are estimates provided by DHL Express and begin from the date of dispatch, not the date of order. They do not account for customs clearance delays, which are outside our control and can extend delivery times in any market.
Order processing
Orders are processed and dispatched within 1 to 3 business days of payment confirmation. You will receive a DHL tracking number by email once your order has been collected by DHL.
During a drop, orders are processed in the sequence they are received. We do not expedite, combine, or hold orders under any circumstances.
Duties and customs
MY CHUBBY HAIR ships on a Delivered Duty Unpaid basis. This means the purchase price and shipping charge you pay at checkout do not include import duties, taxes, or customs fees that may be levied by your country upon delivery.
Any duties, VAT, or customs charges are entirely your responsibility. DHL Express will contact you directly to arrange payment before release of your package where applicable. We have no visibility into or control over what your country charges.
If you refuse to pay customs charges and the package is returned to us or abandoned, we will not issue a refund. All sales are final.
We strongly recommend researching your country's import rules for hair extensions before placing an order, particularly for markets in West Africa and the Caribbean where customs processes can be less predictable.
Lost, delayed, or held packages
Once your order has been dispatched and a DHL tracking number issued, the shipment is in the care of DHL Express. We are not responsible for delays, losses, or packages held in customs after dispatch.
If your tracking shows no movement for an extended period, contact DHL Express directly using your tracking number. They are the appropriate party to investigate and resolve shipping issues. We will not reship or refund orders that are lost, seized, or delayed in transit.
We recommend using a shipping address where someone is available to receive the package and, where required, arrange customs clearance promptly.
Address accuracy
You are responsible for entering a complete and accurate shipping address at checkout. We will ship to the address provided. If a package is undeliverable due to an incorrect or incomplete address, we will not reship or refund the order.
For questions about an existing order, contact us at info@mychubbyhair.com with your order number.